Refund policy
At GenieCloth, we want you to feel comfortable trying our product. If GenieCloth does not meet your expectations, you may request a return within 30 days of delivery.
30-Day Return Policy
You have 30 days from the delivery date to request a return.
You may open your 5-pack and test one Genie Cloth. If you are not satisfied, you can still qualify for a refund.
To be eligible for a return:
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Only one cloth from the 5-pack may be used for testing.
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The remaining four cloths must be unused.
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If you purchased multiple 5-packs, any additional packs must remain unopened and unused.
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The products must be returned in their original packaging.
How to Initiate a Return
To start a return, contact our customer service team at contact@geniecloth.com within 30 days of delivery.
Please include:
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Your order number
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A brief explanation of why you would like to return the product
Our customer service team will provide you with the return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
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The return is due to an error on our part
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The product is defective
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You received the wrong item
If your product is defective, damaged, or incorrect, please contact us and we will provide further instructions.
Shipping delays caused by customs clearance or other circumstances outside our control are not considered valid reasons for a return.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 14 days of delivery at contact@geniecloth.com.
To help us verify the issue, we may ask you to provide a clear photo or video showing the problem.
Once verified, we will arrange a replacement or refund as appropriate.
Refund Process
Once we receive your return, we will verify that it meets the conditions of our return policy.
If eligible, your refund will be issued to your original payment method within 7 business days.
Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.
Original shipping charges and return shipping costs are non-refundable unless the return is due to an error on our part, a defective product, or an incorrect item.
Exchanges
If you would like to exchange your order for a different quantity or product option, please let us know when contacting customer service.
Exchanges are subject to product availability.
Non-Returnable Items
Certain limited-edition, clearance, or final-sale items may not be eligible for return.
If an item is non-returnable, this will be clearly stated at the time of purchase.
Cancellation Policy
Orders may only be canceled within 12 hours of purchase.
To request a cancellation, please contact us at contact@geniecloth.com as soon as possible.
Once an order has been processed or shipped, it can no longer be canceled.
Contact Information
If you have any questions about your return, refund, exchange, or order, please contact us at:
This return and refund policy applies to all countries where GenieCloth ships.