Politique d’expédition
At GenieCloth, we are committed to providing the best shipping options, regardless of where you live. We deliver to customers worldwide, ensuring a high level of service and responsiveness.
Delivery Timeframes
Our delivery process is divided into two key periods:
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Processing Time (24-48 hours):
- Order confirmation, adjustment, quality inspection, and packaging.
- Order confirmation, adjustment, quality inspection, and packaging.
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Delivery Time (Approximately 6-10 Business Days):
- The time required for your order to travel from our international shipping center to your delivery location.
- Estimated delivery times for major destinations:
- USA: 6-10 business days.
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Holiday / Peak Season delivery times for major destinations:
- USA: 10-15 business days.
Please note: Shipping times do not include potential delays due to customs and duties. Additionally, there may be longer delivery times during peak seasons such as Christmas, New Year, Black Friday, or Valentine's Day.
Import Fees
Please note that import fees may be charged upon delivery, depending on your location. These fees are not covered by GenieCloth, and we will not refund these amounts.
Free Shipping
We offer free shipping under the following conditions.
Shipping to United States & Canada: Free shipping above $52. Below $52 you will be charged $5.95 shipping fee.
Questions About Your Order?
If you have questions about your order, please check our FAQs or email us at contact@geniecloth.com.
Tracking Your Order
After placing an order, you will receive a tracking code within a few days. This code becomes active approximately 3-5 business days after issuance, as it processes through multiple systems. Use this code to track your delivery updates.